Shipping Policy

Shipping Policy – Scent & Satchel

1. Order Processing Time

📦 All orders are processed within 1-2 business days.
📅 Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time & Charges

🚚 Free Shipping Across Pakistan! 🎉

• City Delivery: 3 working days
• Other Areas: 5-7 working days
• 🚀 No additional shipping charges – it's completely FREE!

3. Cash on Delivery (COD) – No Advance Payment Required

✔ COD is available across Pakistan.
✔ No advance payment required for any order.
✔ A confirmation call or message will be sent before dispatch.

4. Order Confirmation & Tracking

📩 Order Confirmation: You will receive a confirmation email once your order is placed.
📩 Shipping Update: Once shipped, you will get an email update with delivery details (tracking number is not provided).

5. Order Returns (COD Customers)

• If an order is returned due to non-receipt, the customer will not be charged any extra fee.
• Please ensure you provide a valid contact number for smooth delivery.

6. Important Notes

• Delivery times may be affected by weather conditions, public holidays, or unforeseen courier delays.
• In case of incorrect shipping address or contact details, delivery may be delayed or canceled.

7. Need Help?

📩 Email us at: scentxsatchel@gmail.com
📞 WhatsApp us at: 0370-9096134

Thank you for shopping with Scent & Satchel! 💖